Privacy Notice



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RiverHills Bank Privacy Principles

At RiverHills Bank, our customers are our highest priority. So naturally, we know how important personal privacy is to you and want to protect the information you have entrusted to us. Because of this, we have adopted the following privacy principles.

Expectation of Privacy – We recognize that you expect privacy and security for your personal
and financial affairs. We understand the need to safeguard our sensitive information about
you that you have entrusted to us. We maintain standards and procedures designed to prevent misuse of this information.

Use, Collection and Retention of Information – In order to assist you with your financial needs and provide excellent customer service we collect, retain, and use certain types of customer information. We may collect or retain nonpublic personal information about you from the following sources:

  • Applications or other forms that you provide to us, information such as your name,
    address, social security number, assets, income and investment objectives;
  • Information about your transactions with us such as payment history, account
    balances and usage;
  • Information we receive from consumer reporting agencies, such as your credit
    worthiness and history.

We collect and retain information about you only for specific business purposes and we will tell you why we are collecting and retaining it upon your request. We use information to administer your records, accounts, and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your financial needs so that we can provide you with quality products and superior service.

Maintenance of Accurate Information – We have procedures to help assure that your financial information is accurate, current and complete in accordance with commercial standards. We
also have procedures to respond to your requests to correct inaccurate information in a timely manner.

Limiting Employee Access to Information – We have procedures that limit employee access to information to those employees with a business reason to know such information. We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, special training and our policies. We take appropriate disciplinary measures to enforce employee privacy responsibilities.

Protection of Information – We maintain security standards and procedures to help prevent unauthorized access to confidential information about you.

Disclosure of Account Information – We do not disclose nonpublic personal information about our customers or former customers to parties outside our bank, for their independent use unless: you request or authorize it; the information is provided to help complete a transaction initiated by you; the information is provided to a reputable credit bureau or similar information reporting agency; or the disclosure otherwise is lawfully permitted or required. We do not provide account or personal information to non-RHB companies for the purpose of independent telemarketing or direct mail marketing.

Maintaining Customer Privacy in Business Relationships with Third Parties – Sometimes it is necessary to provide personally identifiable information about you to a party outside of our bank, such as to a vendor or service company that we may hire to prepare statements or to provide support or services for one of our products. These vendors and service companies agree to safeguard our confidential information about you and your products and services with us and must abide by applicable law.

Disclosure of Privacy Principles to Customers – We want you to understand our commitment to personal privacy and our use of information. For this reason, we have prepared these Privacy Principles. We hope these Privacy Principals will answer most of the questions that you may have about how we gather, protect, and use information, should you have any additional questions please feel free to contact the RiverHills Bank 110 Front Street, New Richmond, OH 45157, 513-553-3101.

Information We Share with Consumer Reporting Agencies – It is common for financial institutions like the RHB to share information about customer accounts with consumer reporting agencies. However if you believe some of the information is in error, please let us know in writing to: RiverHills Bank 110 Front Street, New Richmond, OH 45157.

Promotional Offers we Share with You – If we have, a promotional offer or product we think would be of interest to you; we may let you know by mail or by telephone.