COVID-19 Preparedness and Prevention Plan

During this time of uncertainty, it is important to focus on the factors around us that we are able to control. The health and safety of our staff and customers is of the highest importance to us. We have had to make plans to ensure business continuity, and we want to be certain that you’re aware of our plans.
 
Business Continuity and Preparedness
We are closely monitoring the breaking news coming from trusted government sources such as the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), as well as federal, state and local authorities. At this time, our core front-line team will still be available daily to serve you. We will not be closing our branches, but this may be subject to change as this situation evolves. All phone lines and Customer Service emails will continue to be functional for customers to contact us.

In the meantime, we are taking additional sanitary and precautionary measures:

  • Hand sanitizer will be readily available at at teller windows

  • Additional staff education on proper hand-washing best practices

  • Back office staff members may work remotely

  • Staff members traveling by plane will self-quarantine for 14 days before returning to work

  • All in-person meetings have been rescheduled or will take place online

  • Employee and Community events will be suspended

  • Transactions may eventually be limited to drive-thru only

These decisions are intended to help safeguard our employees, their families, our customers, and their families, and is in effect until further notice. As the situation develops, so too will our precautionary procedures.

 
Best Practices for RiverHills Bank Customers
We do not expect an interruption in your normal banking services as a result of the Coronavirus situation. We encourage all customers to practice social distancing and to adopt the use of our online tools as frequently as possible during this time.

With RiverHills Online Banking and Bill Pay, you can take care of your daily banking needs right from your computer, tablet, or mobile phone. Take care of things like checking your balance, depositing a check, or making transfers. You can also withdraw money out of your RiverHills Bank Checking account by using any of the 32,000 fee-free ATMs within our MoneyPass partner network.
 
We continue to closely monitor the situation and will follow best practices for minimizing any risk. In the meantime, please do not hesitate to reach out to us. Below are a few links to additional resources that may be helpful to customers at this time.
 
Thank you for your partnership with RiverHills Bank. It’s an honor to serve you.

To learn more about the Coronavirus, how to prevent contamination, and what to do in the event that you are infected, copy this link. https://www.cdc.gov/coronavirus/2019-ncov/about/index.html

CoVid-19Todd Williams